MOHG Careers - Where You Fit In
Mandarin Oriental (Switzerland) SA
Publication date:
27 April 2024Workload:
100%Contract type:
Unlimited employmentPlace of work:
Orient
MOHG Careers - Where You Fit In
Guest Services Officer
Apply now Position: Guest Services Officer ( Full time # 539185)
Property / Office: The Landmark Mandarin Oriental, Hong Kong
Location: Hong Kong, China
As a Guest Services Officer in
The Landmark Mandarin Oriental, Hong Kong, you will be responsible for
Be responsible for all Front Office duties including but not limited to greeting guests, providing efficient check-in & check-out service, handling billings and payments as well as delivering quality room orientation
Handle guest enquiries and complaints in a professional and timely manner
Handle administrative tasks such as updating guest profiles and preparing regular reports
Assist to execute the guest recognition programme and drive enrolment
Be attentive to guest needs throughout their stays and provide assistance proactively
Requirements:
Degree holder in hospitality management or other related disciplines
Minimum 1 year’s relevant working experience in luxury hotels
Passionate about delivering exceptional guest service
Pleasant, dynamic, service-orientated, a team player with good communication and interpersonal skills
Proficient in spoken and written English and Chinese (both Cantonese and Mandarin), knowledge of other languages would be an advantage
Advertised: China Standard Time 27 Apr 2024 Applications close: China Standard Time 31 May 2024
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